Rental Terms

Last updated: 2 November 2026. These rental terms apply to all headset rentals and are part of our Terms & Conditions.

1. Rental customers

Before dispatch, our team completes Aadhaar verification with the customer over a call. The customer must be 18 or older. We rent to individuals, businesses, colleges and institutions.

2. Booking and payment

Rentals are prepaid. The rental amount, delivery charge and GST are paid before dispatch. Prices exclude GST. Bulk orders of 20 or more headsets pay a 50% advance when booking, with the balance due before dispatch. No security deposit is required.

3. Cancellations and rescheduling

Full refund if you cancel 3 or more days before the start date. Later cancellations are not refunded. Rental dates may be rescheduled, subject to availability and advance notice.

4. Dispatch and delivery

We dispatch within 24 hours of booking confirmation. Delivery takes 2 to 3 days in Gujarat and 3 to 7 days elsewhere. Deliveries are made across India through our courier partners. Delivery and return pickup charges are the customer's responsibility.

5. Returns and late charges

Return the headset with all included accessories, in its original packaging. A late charge of ₹100 per headset per day applies for each day beyond the rental period. Record a short video when the rental arrives and when you pack it for return. We use these videos to settle damage and loss claims.

6. Damage, loss and theft

The customer is responsible for any damage, loss or theft of the headset or its accessories during the rental period, at actual cost.

7. Faulty equipment

If a headset stops working, we verify the fault. A confirmed fault is covered by an extension of the rental period or a refund, whichever is appropriate.

8. Software

Cyphon provides the games and software for your rental. You may download your own titles where available. Installing third-party apps on the device is not permitted.

9. Usage

There is no limit on the number of people using a headset. Use it in a clear, safe space, take regular breaks, and stop if you feel unwell.

10. Bulk and long-term rentals

Discounts and custom pricing are available for bulk orders and long-term rentals. Contact our team for a quotation.

11. Hygiene

Every device is professionally sanitised before and after each rental period.

12. Complaints and governing law

For complaints, contact our Grievance Officer, Trushang Barvaliya, at account@cyphon.in. We acknowledge every complaint within 48 hours and resolve it within one month. These terms are governed by the laws of India. Courts in Ahmedabad, Gujarat have jurisdiction.