Terms & Conditions

Last updated: Oct 5, 2026

1. About these terms

These terms apply when you browse or buy from cyphon.in. By placing an order, you agree to them. Please read them before you buy.

The website is run by Cynox Technology ("Cyphon", "we", "us", "our"). Cyphon is our store brand.

•         Registered office: Office No. 604, Sahitya Business Park, Sardar Patel Ring Road, Opp. Vishala Landmark, Odhav Industrial Estate, Nikol, Kathwada, Ahmedabad, Gujarat 382415

•         GSTIN: [Add GSTIN]

These terms work together with our Shipping Policy, Replacement & Refund Policy and Privacy Policy. Where one of those policies covers a topic in more detail, that policy applies.

2. Using our website

•         You must be 18 or older to place an order. If you are under 18, a parent or guardian must place the order for you.

•         Give us your correct name, phone number, email and delivery address. We are not responsible for delays or failed deliveries caused by wrong or incomplete details.

•         If you create an account, keep your login details safe. You are responsible for all activity on your account.

•         Do not misuse the website. This includes placing fake or fraudulent orders, copying our content, trying to hack or overload the site, or uploading harmful code.

•         We may block access or cancel orders linked to misuse of the website.

3. Product information

•         We try to show correct photos, specifications and descriptions for every product. Colours may look slightly different on your screen, and brands sometimes change their packaging.

•         Specifications and features come from the brand. Software features, apps and online services (such as AI features) are controlled by the brand. They may change over time or work differently in India.

•         Each product page shows the product's condition, such as New or Open Box. Open Box means the box has been opened before. The product page explains what this means for that item.

•         Some products are imported. The product page states the warranty that applies, including whether it is an Indian or international warranty.

•         The country of origin is shown on each product page.

4. Prices and GST

•         All prices are in Indian Rupees (₹) and include GST.

•         Any shipping or Cash on Delivery charges are shown at checkout before you pay.

•         Prices can change without notice. The price shown when you place your order is the price you pay.

•         Sometimes a product may be listed at a wrong price because of a typing or technical error. If this happens, we will contact you. You can buy at the correct price or cancel for a full refund.

•         We issue a GST invoice with every order. If you need your business GSTIN on the invoice, add it at checkout or send it to us before the order is dispatched.

5. Payments and Cash on Delivery

We accept UPI, credit cards, debit cards, net banking, wallets and other options shown at checkout.

•         Online payments are handled by secure third-party payment gateways. We do not store your full card details.

•         If your payment fails but money is debited, your bank or the gateway usually reverses it automatically. If it does not, contact us with your transaction ID.

Cash on Delivery (COD)

•         COD is available on selected products.

•         Some products need a part payment in advance to confirm a COD order. The advance amount depends on the product and is shown on the product page or at checkout.

•         The advance is adjusted against your order total. You pay the balance at delivery.

•         If you refuse a COD order at delivery, we refund your advance once the parcel returns to us. Shipping, COD and payment gateway charges are not refunded in this case.

•         We may turn off COD for certain pincodes, high-value orders, or customers who have refused COD orders before.

6. Placing and confirming an order

•         After you place an order, we send a confirmation by email, SMS or WhatsApp. This confirms we have received your order.

•         We may call or message you to verify an order, especially for COD or high-value orders. If we cannot verify it, we may cancel the order with a full refund.

•         Please check your order details in the confirmation. Address changes are possible only before the order is dispatched.

7. Cancelling your order

You can cancel your order within 24 hours of placing it.

•         To cancel, email, call or WhatsApp us with your order number (see Section 16).

•         There is no cancellation charge. You get a full refund, including any COD advance.

•         If your order has already been dispatched when you cancel, we refund you in full once the parcel comes back to us.

•         After 24 hours, orders cannot be cancelled, except when your order is delayed (see our Shipping Policy). Once your order is delivered, our Replacement & Refund Policy applies.

8. When we may cancel an order

Out-of-stock products cannot be ordered on our website. Rarely, a product may sell out after you order, for example because of a stock record error or two customers buying the last unit at the same time.

We may cancel an order if:

•         The product is out of stock.

•         The product was listed with a clear price or description error, and you do not want to buy it at the correct price.

•         We cannot ship the product to your location, for example because of import rules in another country.

•         Payment or the COD advance was not received.

•         We cannot verify the order or reach you on the phone number or email you gave.

•         We suspect fraud or misuse of the website.

•         Events beyond our control stop us from fulfilling the order (see Section 14).

If we cancel your order, we will tell you and refund the full amount you paid. You pay no charges.

9. Refunds for cancelled orders

If your order is cancelled by you or by us, we refund the full amount you paid. Refunds are made online only, we do not give cash refunds. Prepaid orders are refunded to the original payment method, and Cash on Delivery orders, including any advance, are refunded to your UPI ID or Bank account. Refund timelines are explained in our Replacement & Refund Policy.

10. Shipping, replacements and warranty

•         Shipping: Delivery times and charges are explained in our Shipping Policy.

•         Replacements and refunds: Our Replacement & Refund Policy explains when you can get a replacement or refund.

•         Warranty: The warranty for each product is shown on its product page.

11. Using products safely and legally

•         Follow the safety, health and age guidance from the manufacturer. You will find it in the box and in the product's app.

•         VR and mixed reality headsets: Use them in a clear, safe space. Take regular breaks. Stop if you feel dizzy, sick or uncomfortable.

•         Drones: Drones are regulated in India. You are responsible for any registration, permission and safe flying rules that apply to you.

•         Smart glasses and cameras: Respect other people's privacy. Follow the law when you record or take photos of others.

•         We are not responsible for injury, loss or damage caused by misuse of a product or by ignoring the manufacturer's instructions.

12. Bulk and business orders

•         Bulk, institutional and business (B2B) orders may be placed through a separate quotation, purchase order or agreement. Where those terms differ from these, the quotation or agreement applies.

13. Content and trademarks

•         The text, photos, videos, logos and design on cyphon.in belong to Cyphon or the people who licensed them to us. Do not copy or reuse them without our written permission.

•         Product names, brand names and logos belong to their owners. We use them only to describe the products we sell. Unless a product page says otherwise, we are an independent seller and not part of those brands.

14. Our liability and events beyond our control

•         As far as the law allows, our total liability for any order is limited to the amount you paid for the product in that order.

•         We are not liable for indirect losses. These include loss of data, profit or business, or problems with third-party accounts and apps (such as a brand account or app store).

•         We are not responsible for delays or failures caused by events beyond our control. These include natural disasters, floods, pandemics, strikes, government orders, customs delays, courier disruptions, and internet or payment outages.

•         Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

15. Privacy, changes and governing law

•         Privacy: Our Privacy Policy explains how we collect, use and protect your personal data.

•         Changes: We may update these terms from time to time. The "Last updated" date at the top shows the latest version. Changes apply to orders placed after that date.

•         Governing law: These terms are governed by the laws of India. Courts in Ahmedabad, Gujarat have jurisdiction. This does not affect your right to approach a consumer commission under the Consumer Protection Act, 2019.

•         If one part is invalid: If any part of these terms cannot be enforced, the rest still applies.

16. Grievance Officer and contact

If you have a complaint, contact our Grievance Officer. We acknowledge every complaint within 48 hours and resolve it within one month.

•         Name and designation: Trushang Barvaliya, Grievance Officer

•         Company: Cynox Technology

•         Address: Office No. 604, Sahitya Business Park, Sardar Patel Ring Road, Opp. Vishala Landmark, Odhav Industrial Estate, Nikol, Kathwada, Ahmedabad, Gujarat 382415

•         Email: account@cyphon.in

•         Phone / WhatsApp: +91 75758 00655

•         Support hours: Monday to Saturday, 10 am to 7 pm

You can also reach the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.