Replacement & Refund Policy

Last updated: Oct 5, 2026

This policy explains when you can get a replacement or a refund for orders placed on cyphon.in. It is part of our Terms & Conditions.

1. No returns, only replacements

•         We do not accept returns or exchanges because you changed your mind or the product did not suit you.

•         If your order arrives damaged, defective, wrong or with something missing, we will replace it.

2. When you can get a replacement

You can ask for a replacement within 3 days of receiving your parcel if:

•         The product arrived physically damaged.

•         The product is defective or does not work.

•         You received the wrong product, model, colour or variant.

•         An item, accessory or part is missing from the box.

After 3 days, problems are handled under the product's warranty, shown on its product page.

3. Unboxing video is compulsory

We need an unboxing video to approve any replacement. Without it, we cannot accept a claim.

•         Record one continuous video of 30–60 seconds. Do not cut or edit it.

•         Start with the sealed parcel and the shipping label clearly visible.

•         Open the parcel on camera and show the product and every item inside.

•         For a defective product, also share a short video showing the problem.

4. How to request a replacement

1.       Contact us within 3 days of delivery by email or WhatsApp. Share your order number, the unboxing video and photos of the problem.

2.       Our team reviews your request and confirms the next steps.

3.       Once approved, we arrange a pickup. Cyphon pays the shipping cost for the replacement.

4.       Pack the product in its original box with all accessories, manuals and free items.

5.       We check the product when it reaches us and then dispatch your replacement.

5. Conditions and exclusions

The product you send back must be complete and in the same condition you received it: with its original box, accessories, manuals and free items. If it is used, damaged, incomplete or missing accessories, we will stop the replacement. Please contact us to discuss your options.

Replacements are not available for:

•         A change of mind, or a product not meeting personal expectations.

•         Requests made more than 3 days after delivery.

•         Requests without an unboxing video.

•         Damage after delivery, such as drops, liquid damage, misuse or repairs by someone else.

•         Brand-controlled features, such as apps or online services, that change or work differently in India.

6. When we give a refund

You get a refund if:

•         You cancel your order within 24 hours of placing it, even if it has already been dispatched.

•         We cancel your order, for example because the product is out of stock.

•         Your order is not delivered within 7 working days of dispatch (15 days for international orders) and you choose to cancel it. If it has already been dispatched, we refund you once the parcel comes back to us.

•         Your parcel is lost in transit.

•         We cannot send a replacement because the product is out of stock.

7. How refunds are paid

•         Refunds are made online only. We do not give cash refunds.

•         Prepaid orders are refunded to the original payment method. Cash on Delivery orders are refunded to your UPI ID or bank account.

•         We process approved refunds within 3–4 working days. Your bank or payment app may take a little longer to show the money.

Non-refundable charges

Shipping, COD and payment gateway charges are not refunded when a parcel comes back because the address was wrong, no one was available, or delivery was refused. In all other refund cases listed in Section 6, you get the full amount back.

8. Contact us

To request a replacement or refund, contact us:

•         Email: account@cyphon.in

•         Phone / WhatsApp: +91 75758 00655

•         Support hours: Monday to Saturday, 10 am to 7 pm

If you are not happy with how your request was handled, you can write to our Grievance Officer, Trushang Barvaliya, at the same email. We acknowledge complaints within 48 hours and resolve them within one month.