Shipping Policy

Last updated: Oct 5, 2026

This policy explains how and when we ship orders placed on cyphon.in. It is part of our Terms & Conditions.

1. Where we ship

•         We ship across India to serviceable PIN codes.

•         We also ship internationally. A few products cannot be shipped to some countries because of local import rules or courier restrictions. If that affects your order, we will tell you and refund the full amount.

2. Our shipping partners

•         Within India:
Shipping platform: Shiprocket
Courier partners may include: Blue Dart, Tirupati Courier and other available carriers.

•         International: DHL, UPS and FedEx

We choose the partner based on your location and the product.

3. Dispatch and delivery time

•         We dispatch orders within 1 working day of order confirmation. Working days are Monday to Saturday, except public holidays.

•         COD orders that need an advance are dispatched after the advance is received.

•         Within India: delivery takes 3–7 working days after dispatch.

•         International: delivery takes 10–15 days after dispatch.

These are estimates. Remote areas, weather, festivals, courier delays and customs checks can add a few days.

4. Shipping charges

•         Shipping charges depend on the product, its weight and your delivery location.

•         The exact charge is shown at checkout before you pay.

•         For international orders, customs duties, import taxes and clearance fees in your country are not included. You pay these to the courier or customs when the parcel arrives.

5. Tracking and delays

•         Once your order is dispatched, we send you a tracking number by email, SMS or WhatsApp.

•         You can track your parcel on the courier's website. Tracking can take up to 24 hours to start showing updates.

•         If your parcel is delayed, we will inform you by email or WhatsApp and keep you updated until it is delivered.

•         If your order is not delivered within 7 working days of dispatch (15 days for international orders), you can cancel it for a refund. See our Replacement & Refund Policy.

6. Damaged, missing or lost parcels

•         When the parcel arrives, check that the outer box is sealed and undamaged.

•         Record an unboxing video of 30–60 seconds. Start with the sealed parcel and shipping label in view, then open it and show every item. We need this video to approve any claim for a damaged, wrong or missing item.

•         If the product is damaged or an item is missing, contact us within 3 days of delivery with your order number and the video. We will send a replacement or give you a refund.

•         If the courier confirms your parcel is lost, we will send a replacement or refund the full amount.

Full details are in our Replacement & Refund Policy.

7. Wrong address or missed delivery

•         Please check your address and phone number before placing the order. Address changes are possible only before dispatch.

•         If the courier cannot deliver because the address is wrong or no one is available, we will contact you to correct the address or arrange another delivery attempt.

•         If the parcel comes back to us, we will contact you to ship it again or refund your order. Shipping, COD and payment gateway charges are not refunded in this case.

8. Contact us

For any question about shipping or your delivery, contact us:

•         Email: account@cyphon.in

•         Phone / WhatsApp: +91 75758 00655

•         Support hours: Monday to Saturday, 10 am to 7 pm