Replacement & Refund policy

 

Replacement or refund of a product is allowed only under the following circumstances:

• Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• The customer can replace or return the product unit received within 7 days from the date of delivery and get a replacement unit or refund delivered to the customer.
• Replacement can be made if the customer establishes that the product delivered in defective condition or has a physical damage within 24 hours of receipt of the product
• Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 7 days from the date of delivery.
• In case of receipt of damaged or defective items please report the same to our website support team. The request will, however, be entertained once a Cyphon team member has checked and determined the same at his own end. This is typically reported back to the customer within 24 hours of receipt of the products by Cyphon.
• In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. The website support team after looking into your complaint will take an appropriate decision.
• In case of replacement or return, the whole product package with the product and its accessories intact will be picked up by the courier boy arranged by us.
• Unfortunately, we cannot accept returns on sale items or gift cards.
• A product will not be replaced or refunded under the following circumstances:
  • Customer is not happy with the look/sound quality of a defect free product
  • Physical damage not notified within 24 hours of receiving the product
  • An electrical surge or any damage caused by the user

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return question at support@cyphon.in

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@cyphon.in