Rental FAQs

How far in advance should I book?

At least 4 days before your start date in Gujarat, and at least 7 days for all other states.

Is there a security deposit?

No. Your rental is prepaid: the rental amount, delivery and GST are paid before dispatch.

Are your prices inclusive of GST?

No. Rental rates exclude GST. GST at 18% is added to the rental amount. Delivery and return pickup are charged separately.

Can I cancel my rental after paying?

Yes, with a full refund if you cancel 3 or more days before the start date. Later cancellations are not refunded. You can also reschedule, subject to availability.

What if a headset or accessory is damaged, lost or stolen?

The customer pays the actual cost of the item. We use the videos recorded at arrival and at return to settle the claim.

What if my headset stops working during the rental?

We check the device first. If the fault is confirmed, we extend your rental or issue a refund, whichever suits your case.

What happens if I return the headset late?

A late charge of ₹100 per headset per day applies for each day beyond the rental period.

Do I need to return the accessories and packaging?

Yes. Return the headset with the controllers, charger and carrying case, in the original packaging.

Is there a limit on how many people can use one headset?

No. Third-party apps cannot be installed on the device.

Do I need to show an ID?

Yes. Our team verifies your Aadhaar over a call before dispatch. You must be 18 or older.

Do you rent to individuals, businesses or institutions?

Yes. We serve individuals, businesses, colleges and institutions, including events and training programmes.

Can I extend my rental?

Yes. Extensions are charged at the normal daily rate.

Are there discounts for bulk or long-term rentals?

Orders of 20 or more headsets pay a 50% advance when booking, with the balance due before dispatch. Contact our team for long-term or custom pricing.